Saturday, December 28, 2013

If the Private Sector Is So Great, Why Did UPS Botch Christmas? A corrective for market triumphalists


From the site:

At the heart of the great big pile-on of ridicule for the flawed rollout the past few months was a large helping of private-sector triumphalism. Just imagine, the chorus went, if tech giants like Amazon or Google had been in charge of the Web site instead of those clueless, fusty bureaucrats – first, the problems would not have happened in the first place, but even if they had, the private sector would have held those responsible for the mistakes to account.

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